Managed Services Agreement
Between ArcherBase / Tag Team Design ("Provider") and the undersigned ("Client")
Effective Date:
Client Name:
Client Business:
Client Email:
Monthly Fee: $ /month
1. Services Provided
Provider will manage cold email outreach campaigns on behalf of Client using the ArcherBase platform. This includes:
- Campaign strategy and setup (targeting, cities, industries, verticals)
- Lead discovery and prospecting via automated scraping, extension extraction, or list import
- AI-generated personalized email drafting
- Email review, approval, and sending from Client's connected email account
- Follow-up sequence management
- Reply monitoring and warm lead notification
- Monthly performance reporting
2. Client Responsibilities
- Connect a dedicated email account (Gmail or Outlook) for outreach sending
- Provide a valid physical business address for CAN-SPAM compliance
- Respond to warm leads and interested replies in a timely manner
- Notify Provider of any industries, businesses, or contacts to exclude from outreach
- Review and approve campaign strategy before launch
3. Email Account Authorization
Client authorizes Provider to:
- Send emails from Client's connected email account on Client's behalf
- Access Client's inbox solely for the purpose of detecting replies to outreach emails
- Manage sending volume, warmup pacing, and follow-up scheduling
Provider will not access, read, or store any emails unrelated to outreach campaigns.
4. Email Content and Compliance
- Provider uses AI to generate personalized email content based on campaign strategy approved by Client
- Client acknowledges that AI-generated content may occasionally contain minor inaccuracies
- All emails comply with CAN-SPAM Act requirements (physical address, opt-out honoring, accurate sender info)
- Recipients who reply "not interested" or request removal are automatically suppressed from all future outreach
- Provider will not send emails that are deceptive, misleading, or make false claims about Client's products or services
5. Data and Privacy
- Lead data discovered or imported during campaigns is owned by Client
- Provider will not share Client's lead data, campaign data, or email content with third parties
- Provider stores data securely with encrypted credentials and daily backups
- Upon termination, Client may request an export of all campaign and lead data
6. Performance and Expectations
Provider does not guarantee specific results (reply rates, meetings booked, deals closed). Cold email outreach results vary based on industry, offer, timing, and market conditions. Provider will use best practices to maximize engagement and protect Client's email reputation.
7. Domain and Deliverability
- Provider recommends using a dedicated sending domain (cousin domain) to protect Client's primary domain reputation
- Provider manages warmup pacing, bounce monitoring, and auto-pause safeguards
- If deliverability issues arise, Provider will pause campaigns and work with Client to resolve
8. Billing and Payment
- Monthly fee is due on the 1st of each month
- Payment is due within 7 days of invoice
- Service may be paused if payment is more than 14 days overdue
9. Term and Termination
- This agreement is month-to-month with no long-term commitment
- Either party may cancel with 14 days written notice
- Upon cancellation, active campaigns will be paused and no further emails will be sent
- Client retains ownership of all lead and campaign data
- Provider will provide a data export upon request within 7 days of termination
10. Limitation of Liability
Provider's total liability is limited to the fees paid by Client in the prior 3 months. Provider is not liable for lost business, lost revenue, or email deliverability issues beyond Provider's control (such as email provider policy changes or recipient spam filtering).
11. Indemnification
Client agrees to indemnify Provider against any claims arising from the nature of Client's products, services, or business practices. Provider agrees to indemnify Client against claims arising from Provider's negligent operation of the platform.
12. Governing Law
This agreement is governed by the laws of the State of Colorado.